Update feature list + ticket count for merged classifier

README.md

@@ -21,16 +21,16 @@ secrets:
 
 ## Pipeline
 
-`tenant message → FAISS retrieval (13,798 tickets) → triage + contractor rank → Qwen2.5 work order + tone-matched reply → Fiverr link`
+`tenant message → FAISS retrieval + fine-tuned classifier (13,725 tickets) → triage + contractor rank → Qwen2.5 work order + tone-matched reply → Fiverr link`
 
 ## Features
 
 - **Quick Starters** — 10 cached categories, instant results
 - **Autocomplete** — suggestions while typing
-- **Triage** — category, priority, SLA, tenant tone
+- **Triage** — category, priority, SLA, tenant tone, backed by a fine-tuned DistilBERT classifier (test macro-F1: 0.975 category / 0.766 urgency), with retrieval's nearest-neighbor pick shown as an independent cross-check
 - **Similar Tickets** — top-3 FAISS matches with resolution data
 - **Contractor Ranking** — best contractor from historical data
-- **Work Order** — AI-generated contractor work order (Qwen2.5)
+- **Work Order** — AI-generated contractor work order (QLoRA fine-tuned Qwen2.5-1.5B), priority/SLA line always matches the Triage card exactly
 - **Tenant Reply** — tone-matched reply draft
 - **Fiverr Link** — find real contractors on Fiverr for the detected category
 - **Slack Dispatch** — send ticket to ops channel (requires `SLACK_WEBHOOK_URL` secret)